The Essence of our Practice
Dr. Erik Kreutzer and Staff offer an approach to medical care that might be viewed as traditional. Patients calling during office hours will speak directly to our senior staff personally, and will not be placed on hold for longer than a few seconds. We do not use voice menus. We strive to see our patients on time, and it is unusual for patients to wait longer than a few minutes beyond their appointment time. We treat patients ranging in age from “nine weeks” to “nine decades and counting.” Dr. Kreutzer, over 30+ years as a physician, has expertise in virtually all problems within his specialty (see “Our Services”).
Dr. Kreutzer provides all medical care in our clinic from intake information, through physical examination and discussion of treatment options providing patients the “continuity of care” they desire. Dr. Kreutzer performs all surgeries on our patients himself, during times he is not working in clinic. In this way, we pride ourselves in offering a personal, simple approach to patient care. We place a high value on our relationships with our patients and their families.
We provide “in-house” billing and collection. Luann Tabuchi, our office and business manager, is always available to discuss financial, billing and insurance matters. Janet Hilliard provides further insurance advice pertaining to surgical procedures, works directly with your insurance to pre-approve all necessary procedures, and offers pre- and post-surgical counseling to our patient population.
We have a crew of certified audiologists and hearing aid professionals on site to test hearing, balance and offer hearing rehabilitation through the newest digital aids available.